Shipping policy
ORDER PROCESSING:
All orders are dispatched from UK. Please allow 1-2 working days to process your order. Expect an email within 2 working days to let you know your order is on the way!
DELIVERY ADDRESS
Please make sure your delivery address is complete and correct when you place your order, including your house number or house name, any flat number, and your postcode. We send your order to the address entered at checkout.
If your address looks incomplete, we may hold your order and email you before we dispatch it. If your address is correct, you don't need to do anything. If it needs changing, reply with your full address and we'll update your order before it ships. If we don't hear back within 24 hours, we'll dispatch your order to the address as entered.
If a parcel is returned to us because the address entered at checkout was incomplete or incorrect, we'll contact you. We can re-send it to a corrected address for £3.50, or refund you for the items instead.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10 miles of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 1pm during store hours 9am - 5pm will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
UK DOMESTIC SHIPPING RATES AND ESTIMATES:
We offer FREE standard delivery to all domestic locations within UK. Express delivery options are available at checkout.
| Option | Estimate | Condition | Price |
| Standard | 2 - 4 Working Days | FREE | |
| Express | 1 - 3 Working Days | £3.50 | |
| Express | 1 - 3 Working Days | Orders over £100 | FREE |
| Pickup point | 2 - 4 Working Days | Collect from an Evri ParcelShop | FREE |
Shipping charges for your order will be calculated and displayed at checkout.
PICKUP POINTS
You can have your order delivered to an Evri ParcelShop and collect it when it suits you, instead of waiting in for a delivery. This is free on every UK order, with no minimum spend.
To choose one, select Pickup point next to Ship at the top of checkout, then search by postcode or address. You can browse the shops on a map or as a list, and each one shows its address and opening hours before you choose.
There are over 9,000 Evri ParcelShops across the UK — mostly local convenience stores and Post Offices, many open early until late and at weekends. Opening hours vary from shop to shop, so do check them before you choose.
We will email you when your parcel is ready to collect. Please bring photo or address identification with you: a debit or credit card, passport, UK driving licence or utility bill will be accepted.
The shop will hold your parcel for 10 days. If it is not collected within that time it is returned to us, and we will email you. We can re-send it to you for £3.50, or refund you for the items instead.
Pickup points are a UK service, so there are no collection points outside the UK. If you are ordering from abroad you can still choose a UK pickup point — select Pickup point at checkout and change the country to United Kingdom. Your order is then delivered and priced as a UK order, in pounds sterling, with free delivery. Because the parcel is delivered in the UK, no EU or other import duties or taxes are charged on it; carrying it into another country afterwards is your own responsibility.
INTERNATIONAL SHIPPING:
We ship to the 27 countries of the European Union, plus Switzerland, Iceland and Liechtenstein, and to the United States, Canada and Mexico.
At this time, we do not ship to locations outside these countries.
| Destination | Standard delivery aim | Shipping |
| European Union | 3 - 7 Working Days | Shown at checkout |
| Switzerland, Iceland, Liechtenstein | 4 - 7 Working Days | Shown at checkout |
| United States, Canada, Mexico | 6 - 10 Working Days | Shown at checkout |
Shipping is priced in your own currency at checkout, and includes all duties and import taxes. Faster tracked services from FedEx and DHL Express are also offered at checkout at the carrier's own rates.
Note: We offer FREE standard delivery on orders over €100 to the European Union, and over £100 to Switzerland, Iceland, Liechtenstein, the United States, Canada and Mexico. The threshold applies to your order total as shown at checkout, including duties and taxes.
DUTIES AND TAXES
All duties, import taxes and VAT are calculated and included in the price you pay at checkout. There is nothing further to pay when your parcel is delivered.
Prices are shown in your local currency, inclusive of the tax rate for your country. You will not receive a customs bill, a handling fee or a request for payment from the courier before delivery.
Customers in the United States: state and local sales tax is added at checkout rather than included in the displayed price, and is shown to you before you pay.
YOUR RIGHT TO CANCEL (EU AND NORTHERN IRELAND)
If you are ordering from the European Union or Northern Ireland, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at shop@bohomantra.com within that period and return the item to us within 14 days of telling us.
We will refund the order value and standard outbound delivery within 14 days of receiving the item back. The cost of returning the item is yours unless it is faulty, damaged or not what you ordered. This right is in addition to our returns policy below, not instead of it.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs (if applicable) for the return. See our returns policy here.
In the event that your order arrives damaged in any way, please email us as soon as possible at shop@bohomantra.com with your order number and a photo/video of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at shop@bohomantra.com